Helade & Sola products are shipped internationally to customers worldwide. Orders are carefully prepared and dispatched through trusted courier partners to ensure safe delivery.

1. Order Processing

Orders are processed within 2–7 business days after payment confirmation.

Processing time may vary slightly depending on order volume, product availability, and operational schedules. Customers will receive a shipping confirmation email with tracking information once the order has been dispatched. Orders are not processed or shipped on weekends or public holidays.

2. Shipping Methods

We use reliable international courier services for delivery, including:

• DHL Express
• FedEx
• other reputable courier services where appropriate

The courier used may vary depending on the destination and shipping logistics.

All shipments include tracking information.

3. Shipping Destinations

Helade & Sola ships to most international destinations. If shipping to a particular location is unavailable at checkout, customers may contact us to inquire about delivery options

4. Shipping Costs

Shipping costs are calculated based on the destination, package size, and courier rates.

Shipping charges will be shown during checkout before the order is confirmed. For certain regions or promotional periods, Helade & Sola may offer flat-rate or complimentary shipping.

5. Estimated Delivery Time

Delivery times depend on the destination country and courier service used. Delivery timelines are estimates and may be affected by customs clearance, local postal conditions, or unforeseen logistical delays.

6. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, and clearance fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated. Helade & Sola has no control over these charges and cannot predict their amount.

7. Tracking and Delivery

Once an order has been shipped, customers will receive a tracking number via email and/ WhatsApp.  Customers are responsible for monitoring shipment progress and ensuring someone is available to receive the delivery where required. If a delivery attempt fails, the courier may contact the recipient directly or arrange redelivery according to their procedures.

8. Address Accuracy

Customers must ensure that all shipping information is correct at the time of order.

Helade & Sola is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address details provided by the customer.

9. Lost or Damaged Shipments

If a shipment is lost or arrives damaged, customers should contact us within 48 hours of delivery or expected delivery date.

Please include:

• order number
• photographs of the packaging and product
• description of the issue

We will work with the courier service to investigate and resolve the matter.

10. Refused or Undeliverable Packages

If a shipment is refused, abandoned, or returned due to:

• unpaid customs duties
• failure to receive delivery
• incorrect address information

any return shipping charges, duties, or fees incurred may be deducted from any approved refund.

11. Contact

For shipping enquiries, please contact:

Email: support@heladeandsola.com
Phone/WhatsApp: +2348099990248